Service Booking FAQ’s

Do I have to make an appointment to book my bike or suspension in for repair or a service?

No, you can either fill out the form on the website or just call us on 07801617397 and we will give you an estimate of turnaround time.

What information do I need when booking a MTB Fork or Rear Shock Service?

I need to know the make, model and preferably the year of manufacture of your suspension unit.

How much does servicing cost?

There is a price list on the shop page for servicing all our service items.
If you want the bushes replacing in your forks or rear shock please ensure that you let us know on the form and do not just book the standard service.

Does the cost include return postage?

Return courier costs are £7.50 this will be added automatically to the basket at the end of the checkout and is the same price for single or multiple items for service. This price is based upon next day delivery (once the service is complete) and is fully insured.

Are there any suspension items that I do not service?

There are quite a few items of suspension that we can not service as we can not get spares. If in doubt please contact me to discuss on 0780 1617397.

How long will it be before my suspension comes back?

We aim to complete the servicing within three to four days but can be next day if needed. For this to happen though we need you to fill out the form accurately so we can make sure the correct spare parts are in stock. If replacement spare parts are needed it may not be possible to dispatch your suspension within three to four days of receipt. If this is the case you will be advised of the likely time of despatch. We will talk to you ASAP about any additional cost, though no additional work will be completed without your agreement.

How do I pay?

Bank Transfer – Details will be available on your invoice, please note that work on your forks will not commence until such time that we are in receipt of cleared funds. Please quote your invoice number or job number (on postage form emailed back to you) as the reference when sending payment so that the payment can be correctly allocated.

Paypal – Please do note that you do not need a Paypal account to make a payment using this method, you can pay via your Credit or Debit card.

Do you guarantee your mountain bike suspension servicing?

Of course, all our suspension servicing is guaranteed against defects in workmanship for 3 months from the date of your invoice. Any product that is returned within this time and is found to be defective in workmanship will be repaired free of charge.

Please note that this guarantee does not cover items that have been damaged as a result of user error which can include but is not limited to incorrect installation, lack of maintenance, misuse, incorrect adjustment, product or component failure, wear and tear.

How should I pack my suspension unit?

Wherever possible we will return your forks in the same packaging you have used to send them to us.

Please ensure that you print off a copy of your booking confirmation and include it with your item(s) so that we know who the forks/shock belong to.

Rear shock: Leave the mount kit/reducers in the shock eyelets. Pack your clean shock in soft padding (e.g. bubble wrap) then either in a padded envelope with a cardboard sleeve around the shock, or in a small box.

Fork (single crown): Leave the crown race still fitted, pack your clean fork in bubble wrap making sure that any adjusters are adequately protected during transit. You do not need to send remote lockout switches. Once the forks have been wrapped in bubble wrap package them inside a box (preferably a fork box). We recommend that you add additional layers of cardboard to the box to ensure that no sharp edges such as the steerer penetrate the box and become damaged during transit. Axel or quick release systems, cable guides etc. should not be posted with your fork, please ensure that you retain these so that they do not get lost in transit.

Fork (twin crown): Leave the crowns still fitted to the bike, pack your clean fork in bubble wrap making sure that any adjusters are adequately protected during transit. You do not need to send remote lockout switches. Once the forks have been wrapped in bubble wrap package them inside a box (preferably a fork box). We recommend that you add additional layers of cardboard to the box to ensure that no sharp edges such as the steerer penetrate the box and become damaged during transit.